Questions, feedback, or suggestions—every message from readers matters. Whether someone needs help choosing a gimbal, wants to report an outdated spec, or just has a tip on a new model worth reviewing, the contact channel is built for exactly that. Direct communication helps keep the platform aligned with what real users care about.
The contact section isn’t reserved for formal messages. Readers can drop a quick thought, ask for product comparisons, or even suggest new topics for future content. The team behind gimbal.info takes every message seriously and treats each inquiry as a chance to improve, clarify, or connect better.
It’s not about submitting forms into a void. Messages go directly to the editorial or support team—depending on the nature of the query—and are logged, tracked, and responded to in a timely manner. The relationship with the community doesn’t end at publishing; it grows with conversation.
If something needs fixing, the team wants to hear about it. If something helps, that’s equally valuable. The contact system exists because readers are part of what makes the site useful—and keeping the door open is how that relationship stays strong.
Types of Questions You Can Ask
Whether you’re a first-time gimbal user or a seasoned filmmaker looking to share insights, there’s no restriction on the kind of message you can send. Some of the most common topics people reach out about include:
- Product support: “Does this gimbal support the Sony A7 IV with a 24–70mm lens?”
- Comparison help: “What’s better for vertical content: DJI RS 4 Mini or Zhiyun Weebill 3S?”
- Buying advice: “Is it worth upgrading from my old Crane 2 to the RS 3 Pro?”
- Corrections and suggestions: “That payload spec looks outdated on the Moza page.”
- Collaboration ideas: “We’d like to submit a product for review—what’s the process?”
- Affiliate inquiries: “How can I get listed in your recommendation database?”
- Technical issues: “The comparison chart isn’t displaying correctly on mobile.”
If you don’t see your question type above, no problem. The inbox is open for anything relevant to stabilization tools, filming workflows, or improving the gimbal.info experience. The goal is to make it easy and rewarding to get in touch—no matter the reason.
How to Reach Us Quickly
Sending a message is straightforward. The easiest way to contact the team is via the on-site contact form, available through the main menu or footer on any page. Simply fill in your name, email, subject, and message. You’ll get a confirmation as soon as your form is received.
Prefer email? Reach out directly at editorial@gimbal.info for review content-related queries, or support@gimbal.info for general help. Both inboxes are monitored daily, and the team aims to respond within 24–72 hours.
Need to escalate something—such as a copyright request, a legal concern, or a security issue? You can also contact legal@divulgeinc.com, which is managed by DivulgeInc’s compliance team.
If you’re part of a media or PR agency looking to coordinate coverage, please include “MEDIA REQUEST” in your subject line for faster routing. Including links, screenshots, or detailed descriptions helps the team handle your question faster and more effectively.
What Happens After You Send a Message
After your message lands in the inbox, it’s routed to the appropriate team member based on the subject line or message type. Product questions go to gear editors. Site issues are sent to the technical team. Collaboration requests are handled by the outreach coordinator.
Each message is logged and given a priority tag—urgent issues like broken functionality or factual corrections are flagged first. Most queries receive a personal response within 1–3 business days, depending on workload and complexity.
If your question requires deeper testing, off-platform research, or internal approval, you’ll receive an update letting you know the timeline. For example, a question about firmware behavior may be routed to a contributor who owns the product in question.
You won’t get an auto-generated “we got your email” and nothing else. Every question is taken seriously, and responses are crafted with care. If follow-up is needed, the same staff member usually continues the conversation for continuity and clarity.
Response Time and Availability
The editorial team works across multiple time zones, which helps speed up replies around the clock. Standard response time for most questions is 24 to 72 business hours. Urgent inquiries—like technical bugs, incorrect specs, or offensive content flags—are handled within 12 to 24 hours whenever possible.
During product launch seasons or major gear drops, the inbox volume may spike. In those cases, a longer wait might occur, but no message goes ignored. Delays are always communicated proactively if they occur.
Responses are crafted manually. No AI chatbots, canned replies, or pre-set templates are used unless specifically requested. That means it might take a bit longer—but it’s worth it to get a meaningful, human-written answer.
Weekend responses are limited but not off the table. The team monitors for urgent flags, though most non-critical responses are held until regular weekday hours (Monday–Friday).
Feedback That Helps Us Improve
Feedback from readers fuels content updates, tool improvements, and comparison chart upgrades. Some of the biggest site changes came directly from user suggestions—like including maximum tilt angles in gimbal charts, adding price trackers to review pages, or tagging mobile-friendly models in buying guides.
Corrections are especially valuable. If a product gets a firmware update that changes its stabilization algorithm, or a model gets discontinued without a press release, readers are often the first to notice. That kind of info leads directly to content revisions.
Even design improvements—like font adjustments, mobile spacing, or load-time fixes—have been implemented because someone took a minute to write in.
Suggestions for new comparison types, review templates, or tutorial ideas are always welcome. If something bugs you—or delights you—let the team know. You’ll be heard.
Affiliate, Brand, and PR Inquiries
Gimbal.info maintains editorial independence. That said, the team regularly collaborates with brands, affiliate partners, and product manufacturers for sample testing, pre-release evaluation, or sponsored tutorial campaigns (clearly disclosed when published).
To start a conversation, send an email to partners@gimbal.info with the subject line “Product Inquiry” or “Affiliate Opportunity.” Include your brand name, product model, country availability, and a direct website or press kit.
Samples sent without prior coordination may not be reviewed or returned unless an agreement is in place. Every potential collaboration goes through the editorial ethics team for review before being accepted.
Affiliate networks interested in listing their platforms on product pages should reach out via affiliates@divulgeinc.com for approval and technical integration checks.
Media, Interviews, and Speaker Requests
Members of the gimbal.info editorial or testing team are occasionally available for interviews, podcast appearances, or gear panel participation. Past contributors have spoken at creator expos, camera conventions, and gear tech webinars.
Media professionals or conference organizers can send invitations or inquiries to press@gimbal.info. Be sure to include the date, topic, audience size, and required topics for the most accurate response.
If the request relates to camera stabilization trends, motion control innovation, or consumer gear behavior, chances of approval are higher. Direct Q&A requests for quoted commentary may also be accepted, especially during product launches.
Response times for media inquiries are typically 24–48 hours. Availability depends on contributor location, project timelines, and content priorities.
Security, Copyright, and Legal Notices
Security issues such as site vulnerabilities, data integrity concerns, or impersonation attempts should be reported immediately to security@gimbal.info. Legal inquiries, including copyright takedown requests, licensing claims, or trademark disputes, can be sent directly to legal@divulgeinc.com.
All legal notices should include:
- Name and role of the sender
- Legal basis of the complaint or claim
- URLs or file references
- Contact information for follow-up
The legal and compliance teams at DivulgeInc review all claims within five business days. Emergency escalations are handled within 48 hours when properly labeled.
DMCA compliance, GDPR data removal, and jurisdictional procedures are all respected and documented.
Privacy and Consent Management
User privacy matters. Messages sent through the contact form or email are stored only for as long as needed to resolve the inquiry. No contact data is shared, sold, or forwarded to unrelated third parties.
Emails sent are stored on secure servers and protected by encryption. The site does not use form submissions for newsletter enrollment unless explicitly selected by the user.
If you wish to have your communication deleted, email privacy@gimbal.info with your request. You’ll receive a confirmation once removal is completed.
Social Channels and Other Ways to Connect
In addition to email and form support, gimbal.info can be reached through social platforms where quick updates, polls, and micro-reviews are shared:
- Instagram (@gimbal.info) for hands-on reels and gear clips
- YouTube for comparison videos and tutorials
- Twitter/X for quick gear thoughts and firmware alerts
- Facebook for community questions and link sharing
While not every social DM can be replied to due to volume, public mentions and tags are monitored. For guaranteed replies, use email or the site form.
Mailing Address and Physical Correspondence
Physical packages, media kits, or printed documentation can be mailed to the DivulgeInc central office. Include attention to the “Gimbal.info Editorial Team” in the recipient line.
Mailing Address:
DivulgeInc
Attn: Gimbal.info
[Your Region-Specific Address Here]
Business Hours: Mon–Fri, 9am–5pm (local)
To ensure smooth delivery, email the team before sending anything time-sensitive or of value. Items without prior notice may be delayed or returned.